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Help & Knowledgebase
Guides and answers to common questions about using Senticient.
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Getting Started with Senticient
A quick overview of how Senticient works and how to set up your first Group and start collecting feedback.
Creating a Group
Learn how to create and configure a Group — the unit around which sessions and feedback are organized.
Adding Respondents to a Group
How to enroll Respondents, provide phone numbers, and manage the Group roster.
Sending SMS Surveys
How Senticient sends surveys automatically and how to trigger a send manually.
Reading Your Feedback Analytics
Understand the analytics dashboards — ratings, trends, and how to identify Respondents who may need support.
Plans and Billing
How subscription plans work, what each plan includes, and how to manage your billing.
Frequently Asked Questions
Quick answers to common questions about Respondents, surveys, billing, and account management.