How subscription plans work, what each plan includes, and how to manage your billing.
Senticient offers tiered plans based on the number of Respondents and Groups you manage. Plan limits and pricing are shown on the Plans page. Upgrading takes effect immediately; downgrading applies at the end of the current billing period.
New Organizations receive a free first month with full feature access (trial sends are capped at 100 texts). When the trial ends, you will be prompted to select a paid plan. If no plan is selected, new survey sends are paused until a plan is active.
If your Organization (such as a company or institution) has a central Senticient subscription, your account is covered under that plan and you do not need to manage billing individually. Contact your Organization administrator if you have questions about plan limits.
Invoices are issued monthly via Stripe and sent to the billing email on file. To update your payment method or download past invoices, go to Settings → Billing and click 'Manage Billing'. This opens the Stripe customer portal.
You can cancel at any time from the Stripe billing portal. Cancellation takes effect at the end of the current billing period. Your data is retained for 90 days after cancellation.