Quick answers to common questions about Respondents, surveys, billing, and account management.
No. Respondents never create an account or log in. They receive a unique SMS link for each session and click it to fill in the survey. The link is valid for that session only.
Check that the phone number is correct and in E.164 format (e.g. +15550001234). Also confirm the Respondent has not previously replied STOP — this blocks all messages at the carrier level and cannot be undone by the platform; the Respondent must text START to the survey number to re-enable. If delivery still fails, the ClickSend delivery status shown in the session roster will indicate the error.
Currently, resending targets all opted-in Respondents in the Group for a session. Individual resends are not yet supported. Use Send Now on the session if you need to reach Respondents who did not receive the initial message.
Limits depend on your subscription plan. Check the Plans page for current limits. Your admin dashboard shows how many texts you have used and warns you as you approach your plan's quota. If you reach it, sends pause until the month resets or you upgrade.
Yes. Phone numbers and responses are stored securely and are only accessible to Members of your Organization with admin access. Senticient does not sell or share Respondent data with third parties.
Go to Settings → Members and invite the person by email. They will receive an invitation link. Once accepted, you can grant them admin access to specific Groups from those Groups' settings.
Respondents rate four dimensions on a 1–5 scale: overall rating, clarity, confidence, and pace. They also have optional open-ended fields for a confusing point, one suggestion, and any other comments.