How to enroll Respondents, provide phone numbers, and manage the Group roster.
Open a Group dashboard and go to the 'Respondents' tab. Enter each Respondent's name and mobile phone number. Phone numbers are stored in international E.164 format — you can enter them with or without a country code and Senticient will normalize them.
Respondents are automatically opted in to SMS surveys when they are enrolled. When a Respondent opens a survey, the page has a 'Manage preferences' link that lets them stop specific Groups or Members while staying reachable for others.
If a Respondent replies STOP to a survey message, their carrier blocks all SMS from the survey number — this unsubscribes them from every future survey, regardless of Group or Member. This is carrier-enforced and cannot be scoped. To re-enable, they must text START to the survey number.
To remove a Respondent, open the Group roster and click the remove icon next to their name. Existing response history is retained even after removal.