Clinics, practices, and patient programs
Ask how the visit went while the patient is still in the parking lot.
Annual surveys measure memories. A post-visit text measures the visit — sent minutes after the appointment, answered in under a minute, in front of the care team the same day.
Why the old way falls short
Months between visit and survey
By the time a quarterly or annual survey goes out, the details are gone. You learn that something felt off, but not what or when.
Email and mail go unanswered
Paper forms and inbox surveys sit unopened. A text sent right after the visit reaches patients where they already are — on their phone.
Problems repeat before anyone hears
A scheduling snag or a rushed hand-off can recur for weeks before it shows up in a survey cycle. By then it's a pattern, not an incident.
The loop, start to finish
- 1
Appointment ends
- 2
Patient gets a text within minutes
- 3
Under a minute to answer
- 4
Care team sees it the same day
What you get out of it
Recover patients before they leave
Catch an unhappy visit while there's still time to follow up, instead of losing a patient quietly to another provider.
Spot front-desk friction fast
Scheduling delays, check-in confusion, and wait-time complaints surface within the day, so you can fix the process, not just apologize.
Trend by provider and location
Standard questions make experience comparable across providers and sites, so you can see where care is consistent and where it isn't.
Confidential by design
Patient-experience feedback, not medical records: TCPA-compliant opt-in and opt-out, encrypted in transit and at rest, and row-level tenant isolation. Senticient collects how the visit felt — never clinical or medical information.
Read our security overview →What this looks like in practice
Illustrative scenario
“One of four locations starts showing a dip in post-visit scores, with comments pointing at long check-in waits. The manager sees it the same week, adds a second front-desk shift at that site during peak hours, and watches the scores recover over the next two weeks — without waiting for the annual survey to confirm what patients already felt.”
Talk to us about healthcare
Tell us about your groups and what you want to measure — we'll reply within one business day.
See how the last session landed — before the next one.
Set up your first group and send your first survey today.