How Senticient sends surveys automatically and how to trigger a send manually.
Senticient sends a survey SMS to all opted-in Respondents in a Group after each scheduled session. The send happens automatically — you do not need to manually trigger it. Sessions are scheduled when you create them on the Group dashboard.
If you need to send a survey outside the automatic schedule, open the session on the Group dashboard and click 'Send Now'. This immediately dispatches the survey to all opted-in Respondents.
Send Now is idempotent — each Respondent receives at most one survey per session, so clicking it multiple times will not result in duplicate messages.
Respondents receive a unique SMS link. Clicking the link opens the survey form directly — no account or login is required. Each link is cryptographically signed and tied to the specific Respondent and session, so responses are correctly attributed.
Survey links are valid for the duration of the session feedback window. After the window closes, the link will show a message that the survey is no longer accepting responses.
Each survey page has a 'Manage preferences' link (reached by tapping the survey link in the SMS). Respondents can use it to opt out of specific Groups, Members, or an entire Organization without needing to log in. Changes take effect for future sends.
If a Respondent replies STOP to any survey message, their carrier blocks all further SMS from the survey number. This unsubscribes them from every survey — it cannot be scoped to a single Group or Member (this is a carrier-level and TCPA requirement). To re-enable, the Respondent must text START to the same survey number.
Messages are delivered through our SMS provider. Delivery cost is tracked per Respondent per session and visible in the session detail view. If a message fails to deliver, the status is shown in the roster.